Mine now works first time. Today.
I had to go to lost password/ get the email/ click the lnnk/ reset password/ login . worked . At first I had no results found, clicked on the dash board and my 2 transponders were there( from a prior email to contacts, they put in my TX #s). I should have 20yrs of results but not so much..
I have had good but slow luck in the past with the contact email, noting my pass word, user account, and TX numbers all in the same email. They seem to get it to work eventually.

IMHO, Big open market for a few smart guys . to use the Iphone as the data recorder, lap timers . That would circumvent the My laps timing loops and software.