Just after I posted that I sent a message asking for help migrating the account. I got a message that everything was fixed. So I tried to log in and I get an Authentication failure. I tried your suggestion Mike and I still get an authentication failure. I've sent a second message to them to get this straight. Oh, and when I try to reset the password, I never get an email, in the inbox, spam or trash. But if I go to the convert account page and enter my username I get the password reset email in my inbox in seconds. Then when I go to try to convert my account it tells me it already has. Then when I try to log in it gives me the authentication failure.