Kirk-

I agree... I finally got a reply to one request I made almost a year ago!!! While it wasn't what I hoped, and I totaly disagree with thier direction at least I finally got a reply for one of the requests. They, the CRB needs to comunicate with us, (the customers) much better. They can't simply sit on things for months and months. The system used now sucks, I don't see how it could be any worse. Also the communicated reply in fast track sucks simply because it does not communicate any reasoning behind the desicions. Sure some of us squeeky wheels get personal e-mails but... All the customers (members) should get the same info. With 45,000 members I am sure that some of us share the same questions and would benefit from a real reply.

Raymond "just another vocal customer" Blethen