Trying to listen to the legacy customers while creating opportuinty for newbs is tough. NASA doesn't have this problem - YET.
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focusing on this for a moment, it's situations like these where intelligent BUSINESS decisions need to be made. problem is, we're not run like a business, nor do we have the resources. a business wise person would say the decision needs to be made with an eye towards the future and tendancy towards growth. you can't sell buggy whips forever.