The New Mylaps Site

[Flyinglizard]

My Prior suggestion ; make sure that "SCCA" is in every SCCA related race.
It is almost impossible to find out of region race results, if you dont know the exact local cute title.

[wepsbee]

Finally managed to upgrade to new website.
How could they possibly feel this is Better than what was there before.
This website is cumbersome and a PITA to use
BAD DECISION

[lawtonglenn]

Thank you for your interest in MYLAPS Sports Timing and for submitting
your question to us online.

Case #00011416: "Need "Class" as a field in results, need to sort on "Class"" has been created.
Case #00011417: "Need to have "My Results" tab, cannot find the races I competed in" has been created.
Case #00011418: "Revert to old software until "Class" and My Results" are reinstalled" has been created.
Case #00011419: "Place most common "Countries" at top of list" has been created.

Please be advised that we are experiencing higher-than-normal
communication volume, and you may experience longer response
times you can normally expect from us. Please be assured that we
are diligently working to respond to you. We apologize for any
inconvenience this may cause, and appreciate your patience.

Thank you.
MYLAPS Support Team

[lawtonglenn]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~
From: Support Team <[email protected]>
Subject: Case 00009590: unconscionable mylaps problems

No results have been deleted. To see all your (old and current) practice results, you need to upgrade
your account to the new website. Your history will be available once you have upgraded your account.

Some functionalities are not available yet, but will come back:

Overview of all practice locations
Check results of others

May your questions or issue remain unsolved after this feedback, please reply to this email.
Best regards,
MYLAPS Sports Timing
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~

Dear Mylaps support team:

I didn't need to upgrade my account, when I tried to it said I had already upgraded.
Two deficiencies in the new software render the site WORTHLESS, and UNUSABLE.

Without the "MyResults" tab, you need to sort through all the events, some of
which were named differently, making it impossible to find the events competed in.

When you do find one salient results page, the lack of "Class" as a sortable field
renders the results useless. As you have noted in the title block of each race group,
there are multiple classes. Without "Class" as a sortable field nobody can tell whether
the second place finisher was also 2nd in class, or 1st in class, etc etc.

You need to fix these problems NOW. If you cannot fix these problems NOW you should
revert to the old website until the new software has these problems fixed and roll it
out then. I am utterly astonished that you would release this "upgrade" without any
testing. From a business standpoint you have taken a suicidal step and are not taking
immediate steps to correct it. The only reason you still exist is your monopolistic position,
but be assured that people and organizations that use your service do not have an
unlimited appetite for being so callously treated. I am certain there are dozens of software
developers frantically trying to replace your old site's functionality with something useful.

Glenn Lawton
Transponder# 1967306

[Knestis]

...but like it or not, they were first-to-market with the hardware. Folks are going to have to be mighty unhappy to shift to a new solution.

K

[lawtonglenn]

no kidding... I really hate monopolies

[BruceG]

On the flip side, I got an email from the CEO of mylaps, today......apologizing and saying that they had screwed up badly! Then he listed what they were going to do to fix the issues.

It appears that they were running into severe server response time issues with the old release. One thing he was very careful to mention is that none of the old data has been lost.....and will be made available again. Kudos to a monopoly for at least this type of response!

[chuck baader]

It has gotten somewhat easier but they still need to add the racer search. Log on...then you see two boxes "practice" and "events". To see your history, click on "events". To search for a race, on the same page above "personal results" click on "results" in red. That brings up a search box to fill out, and it works well. Good luck.