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Thread: The New Mylaps Site

  1. #1
    Join Date
    Nov 2006
    Location
    Frederick Maryland
    Posts
    109

    Default The New Mylaps Site

    Is anyone else having problems with the new MyLaps site. Upon log in, I am sent to my profile page.

    I have been unable to find a way to go directly to my race results. I even ran a search for MARRS and it produced only races from last year or older. I finally found this past weekends race results only after going to "Latest Event's and filtering car results and United States.

    Once I found the race results, I could not see a way to sort it by class. The double flag laps were not shaded in yellow as in the past, and I could not compare lap times with competitors.

    Am I missing something?
    Steve Beckley
    Walkersville MD
    MARRS #87 ITB MR2

  2. #2
    Join Date
    Oct 2005
    Posts
    907

    Default

    It's not you.

  3. #3
    Join Date
    Jul 2006
    Location
    Sunnyside, NY
    Posts
    1,197

    Default

    nope... site needs to get ironed out. I tried to login, no dice. Login asks for an email addy, but my login is not an email addy. I also tried to reset my password and none of the password reset links in the email work.
    Demetrius Mossaidis aka 'Mickey' #12 ITA NESCCA
    '92 Honda Civic Si
    STFU and "Then write a letter. www.crbscca.com"
    2013 ITA NARRC Champion and I have not raced since.

  4. #4
    Join Date
    Jul 2006
    Location
    Sunnyside, NY
    Posts
    1,197

    Default

    Also, i think the lack of contrasting colors for their field entry sucks.
    Demetrius Mossaidis aka 'Mickey' #12 ITA NESCCA
    '92 Honda Civic Si
    STFU and "Then write a letter. www.crbscca.com"
    2013 ITA NARRC Champion and I have not raced since.

  5. #5
    Join Date
    May 2001
    Location
    IT.com "First Loser" Greensboro, NC USA
    Posts
    8,607

    Default

    Count yourself lucky that you can see results. I think.

    K

  6. #6
    Join Date
    Jul 2002
    Location
    Arlington, VA USA
    Posts
    515

    Default

    This was posted just a little while ago to their FB page:

    Dear all,

    We have received a lot of feedback on the new website. We are very sorry to hear that the update caused so much trouble, we never intended to make it more complicated. We take all feedback and complaints very seriously and work hard to resolve the problems. We will keep you updated on the developments and fixes.

    Update:
    - No results have been deleted, your history is still available once you have upgraded your account
    - You can login to your upgraded account with your email address (your old account credentials do not work anymore)
    - Your new password must be at least 6 characters in length and contain a lower-case letter, an upper-case letter and a number
    - I framing of results has been fixed
    - Missing functionalities – like an overview of all practice locations and check results of others - will come back

    Please fill out our online survey and leave your comments and suggestions: https://www.surveymonkey.com/s/YQLHS7B
    Gregg Ginsberg
    '96 Civic EX -- MARRS ITA #72
    WDCR-SCCA Rookie of the Year 2003
    MARRS ITA/T3 Drivers rep

  7. #7
    Join Date
    Dec 2007
    Location
    West Hurley, NY
    Posts
    388

    Default

    I also cannot log in. Sent them a "HELP" request. No response yet.
    Dan Deyo
    92 Acura Integra
    ITA #94

  8. #8
    Iga88 Guest

    Default well...

    I also think that the lack of contrasting colors for their field entry sucks.
    Last edited by Iga88; 04-24-2013 at 06:37 AM.

  9. #9
    Join Date
    Jul 2006
    Location
    Sunnyside, NY
    Posts
    1,197

    Default

    Quote Originally Posted by wepsbee View Post
    I also cannot log in. Sent them a "HELP" request. No response yet.
    Did you "upgrade" your account yet? I did and logging in eventually worked just fine. PS. If I were mylaps.com, I would not have used the word "upgrade", maybe "migrate".

    Quote Originally Posted by Iga88 View Post
    I also think that the lack of contrasting colors for their field entry sucks.
    ...1 post? You are probably an disgruntled employee of mylaps.com. If so, I am sorry. Either way, I hope mylaps.com is learning from the site migration.
    Demetrius Mossaidis aka 'Mickey' #12 ITA NESCCA
    '92 Honda Civic Si
    STFU and "Then write a letter. www.crbscca.com"
    2013 ITA NARRC Champion and I have not raced since.

  10. #10
    Join Date
    Dec 2007
    Location
    West Hurley, NY
    Posts
    388

    Default

    Tried to upgrade and website stated they would send an email to me--never arrived
    Dan Deyo
    92 Acura Integra
    ITA #94

  11. #11
    Join Date
    Jan 2002
    Location
    Des Moines, IA
    Posts
    451

    Default

    I made it through the migration yesterday, but still don't see any results today.
    -----------------------
    Jarrod Igou
    ITR/STU BMW 325i, #92
    Des Moines Valley Region

  12. #12
    Join Date
    Jun 2001
    Location
    Falls Church, Va
    Posts
    248

    Default

    Quote Originally Posted by JIgou View Post
    I made it through the migration yesterday, but still don't see any results today.
    Same here...
    Enjoy,
    Bill

  13. #13
    Join Date
    Sep 2011
    Location
    Chambersburg, PA
    Posts
    35

    Default

    Quote Originally Posted by JIgou View Post
    I made it through the migration yesterday, but still don't see any results today.
    You have to login and then go to the MyLaps main page. From there you have to search for the MARRS race. It's a PITA.

    Chuck
    Chuck
    1972 ITS Datsun 240Z #0
    1975 ITS Datsun 280Z #0

  14. #14
    Join Date
    Jun 2001
    Location
    Falls Church, Va
    Posts
    248

    Default

    Quote Originally Posted by cbuczesk View Post
    You have to login and then go to the MyLaps main page. From there you have to search for the MARRS race. It's a PITA.

    Chuck
    I guess what's missing is what use to be called "my results". Searching is a bitch too since the return results can't be sorted by date or anything.

    This is what happens when everyone has to get their stuff from the same place.
    Enjoy,
    Bill

  15. #15
    Join Date
    Sep 2008
    Location
    FL.
    Posts
    1,384

    Default

    My Prior suggestion ; make sure that "SCCA" is in every SCCA related race.
    It is almost impossible to find out of region race results, if you dont know the exact local cute title.
    Mike Ogren , FWDracingguide.com, 352.4288.983 ,http://www.ogren-engineering.com/

  16. #16
    Join Date
    Dec 2007
    Location
    West Hurley, NY
    Posts
    388

    Default

    Finally managed to upgrade to new website.
    How could they possibly feel this is Better than what was there before.
    This website is cumbersome and a PITA to use
    BAD DECISION
    Dan Deyo
    92 Acura Integra
    ITA #94

  17. #17
    Join Date
    Sep 2008
    Location
    Weare, NH
    Posts
    483

    Default

    Thank you for your interest in MYLAPS Sports Timing and for submitting
    your question to us online.

    Case #00011416: "Need "Class" as a field in results, need to sort on "Class"" has been created.
    Case #00011417: "Need to have "My Results" tab, cannot find the races I competed in" has been created.
    Case #00011418: "Revert to old software until "Class" and My Results" are reinstalled" has been created.
    Case #00011419: "Place most common "Countries" at top of list" has been created.

    Please be advised that we are experiencing higher-than-normal
    communication volume, and you may experience longer response
    times you can normally expect from us. Please be assured that we
    are diligently working to respond to you. We apologize for any
    inconvenience this may cause, and appreciate your patience.

    Thank you.
    MYLAPS Support Team

    Glenn Lawton
    GSMmotorsports
    #14 ITS RX7
    NARRC ITS Champion 2012
    NERRC ITS Champion 2013 12 11 10 09 08
    NERRC STU Champion 2010

    __________________

  18. #18
    Join Date
    Sep 2008
    Location
    Weare, NH
    Posts
    483

    Default

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~
    From: Support Team <[email protected]>
    Subject: Case 00009590: unconscionable mylaps problems

    No results have been deleted. To see all your (old and current) practice results, you need to upgrade
    your account to the new website. Your history will be available once you have upgraded your account.

    Some functionalities are not available yet, but will come back:
    Overview of all practice locations
    Check results of others

    May your questions or issue remain unsolved after this feedback, please reply to this email.
    Best regards,
    MYLAPS Sports Timing
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~

    Dear Mylaps support team:

    I didn't need to upgrade my account, when I tried to it said I had already upgraded.
    Two deficiencies in the new software render the site WORTHLESS, and UNUSABLE.

    Without the "MyResults" tab, you need to sort through all the events, some of
    which were named differently, making it impossible to find the events competed in.

    When you do find one salient results page, the lack of "Class" as a sortable field
    renders the results useless. As you have noted in the title block of each race group,
    there are multiple classes. Without "Class" as a sortable field nobody can tell whether
    the second place finisher was also 2nd in class, or 1st in class, etc etc.

    You need to fix these problems NOW. If you cannot fix these problems NOW you should
    revert to the old website until the new software has these problems fixed and roll it
    out then. I am utterly astonished that you would release this "upgrade" without any
    testing. From a business standpoint you have taken a suicidal step and are not taking
    immediate steps to correct it. The only reason you still exist is your monopolistic position,
    but be assured that people and organizations that use your service do not have an
    unlimited appetite for being so callously treated. I am certain there are dozens of software
    developers frantically trying to replace your old site's functionality with something useful.

    Glenn Lawton
    Transponder# 1967306

    Glenn Lawton
    GSMmotorsports
    #14 ITS RX7
    NARRC ITS Champion 2012
    NERRC ITS Champion 2013 12 11 10 09 08
    NERRC STU Champion 2010

    __________________

  19. #19
    Join Date
    May 2001
    Location
    IT.com "First Loser" Greensboro, NC USA
    Posts
    8,607

    Default

    ...but like it or not, they were first-to-market with the hardware. Folks are going to have to be mighty unhappy to shift to a new solution.

    K

  20. #20
    Join Date
    Sep 2008
    Location
    Weare, NH
    Posts
    483

    Default

    no kidding... I really hate monopolies
    Last edited by lawtonglenn; 04-23-2013 at 02:27 PM.

    Glenn Lawton
    GSMmotorsports
    #14 ITS RX7
    NARRC ITS Champion 2012
    NERRC ITS Champion 2013 12 11 10 09 08
    NERRC STU Champion 2010

    __________________

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