90% of members are online...

[Andy Bettencourt]

Actually, the ITAC wanted to do this about 3 years ago. I was mistaken at first when I thought open discussion was part of the idea. I re-read and I apologize.

This is actually pretty easy. Heck, if the CRB would let us, I would place each letter in a locked thread on this site! I will request it. I am going to assume also that a notification in Fast Track would also have to be made.

Although the minutes to the ITAC calls are documented and VERY detailed, since those are only recommendations, I am not sure how relevant they would be - but the CRB's decision is already posted in FT, so is that good enough?

[Peter Olivola]

A key part of this is to be able to see at a glance how the request has progressed (or not) through the process. Posting status dates as part of the proposal would put all the steps in a single location. The request receipt and how timely it's handled are the two most frequently mentioned complaints about the process.

Actually, the ITAC wanted to do this about 3 years ago. I was mistaken at first when I thought open discussion was part of the idea. I re-read and I apologize.

This is actually pretty easy. Heck, if the CRB would let us, I would place each letter in a locked thread on this site! I will request it. I am going to assume also that a notification in Fast Track would also have to be made.

Although the minutes to the ITAC calls are documented and VERY detailed, since those are only recommendations, I am not sure how relevant they would be - but the CRB's decision is already posted in FT, so is that good enough?

[zchris]

Peter, I hope you get traction with this. Everytime I even suggest this on the GT or prod site poeple start throwing rocks at me. So many egos hiding so much. When I think that the rock throwers are adults it makes me chuckle and pitty humanity.
Chris Howard

[Bill Miller]

A key part of this is to be able to see at a glance how the request has progressed (or not) through the process. Posting status dates as part of the proposal would put all the steps in a single location. The request receipt and how timely it's handled are the two most frequently mentioned complaints about the process.

Peter,

I never had a problem w/ the request receipt. Usually an email from Jeremy or John would show up w/in a couple of days. I will agree w/ you on timeliness though. It would be nice to see why some things move through slower than others though. More importantly (I think), it would be nice to see which changes are generated internally rather than externally. Based on what you've described, there should never be a change to the GCR w/o a entry in the system you propose.

BTW, w/ that new CRB online request form, capturing the initial data is easy. It's also not much more work to set that database up so that it captures and supports all the other tracking information you're talking about. In fact, it's as simple as another link of the SCCA page to what pretty much amounts to a spreadsheet.

[RSTPerformance]

Peter described what I was thinking better... I agree it should not be a discussion forum but rather someplace where requests can be tracked. Also additional members should have the ability to either support or not support the request.

This should be very easy, most software companies have on-line support systems where you can put in requests and track the progress. I think it is very basic.

Andy- I love your idea although many of us make requests outside IT such as the safety equipment. You are dedicated and could easily add posts to the locked thread as the progress "progresses" and additional members add similar requests or additional support or oposition.

Bill- those e-mails you get when you put in a request are automated... They don't actually mean anyone read them, they just confirm that the message was recieved.

Raymond

[RSTPerformance]

Looks like maybe the www.crbscca.com might help us track requests!

Raymond