they are making pretty big changes to the customer service side of things, but yeah, it was bad. the broadband card is the best out there though.One word "Sprint". They are sh*t for customer service, but they are pretty OK w/ you using their evdo bandwidth up. In fact, they don't even really enforce the fact that most trio users use their phones as a usb or wireless (bluetooth) modem....which is something verizon strongly relegates (to the extent of disabliing the feature on their phones).
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<---works at sprint world headquarters.
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